The Bughaus FAQ

1. When did the Bughaus start?
   We first started as a small mail order business in 1995. If you dig back to issues of VW Trends from 96-97, you'll find our ads. Please don't laugh....

2. There's a shop called Bug Haus down the street from me, do you own them?
   Most likely we don't - we only own the one in Tulsa. We didn't realize the number of shops named Bughaus when we started, but we soon found out. We are the only Bughaus in Oklahoma and most of the other shops use some other version of the spelling than we do, but not all of them. As far as we know, we are the largest Bughaus around and, in fact, one of the few Volkswagens parts stores that deals strictly in air-cooled Volkswagens.

3. Why in the world do you deal in 411 and 412 parts? Are you crazy?
   Yes, we are totally off of our rocker. We saw that the Type 4's simply have no presence in the aftermarket world, and we felt that they should. Plus, as the owners of a 1971 411, we have a personal interest in the preservation of these overlooked little air-coolers.

4. Why are you closed on Sundays and Mondays?
   Hey - everyone needs a day off - Sundays and Mondays are best for us!

5. I want to chop up my 47 Split Window and make it into a truck, why don't you have to parts to help me?
   We like stock best and our parts inventory reflects this. Though we do have some custom parts here and there, our company's focus is restoration to mild custom.

6. Hey, you used a picture that you took of my Bug at a show! I'm gonna sue!
   While we don't own your Bug, if we took the picture, we own the rights to that photograph. However, we prefer to give credit where it's due. Send us an e-mail and we will note on the picture that you are the owner.

7. Do you have a wholesale program?
   Yes we do. For information on this program, please contact us here and we will send you the requirements to join!

8. Do you offer special orders?
   Yes. If there is a part you're looking for that we don't normally stock, we'll try to track it down for you.

9. I live in Oklahoma and I want to order some items and come pick them up at your retail location, will I have to pay shipping?
   No, but you will have to pay Oklahoma taxes on your order. Likewise, if you live in another state, place an order, and want to pick it up at our store, you will have to pay taxes on the items if (big if here) you pay for them while in Oklahoma.

10. Why don't you offer a lifetime warranty on what you carry?
    The main reason we don't offer a lifetime warranty is because we don't feel our products need one due to the quality that they are - we go out of our way to offer only the highest quality parts we can find! A lifetime warranty, like the kind most places carry, is only against defects, not wear and tear. If we sold you a set of brake shoes with a lifetime warranty and two years from now you wore thru them, they would not be covered by a lifetime warranty. If you took them out of the box, or the first time you stepped on the brakes, the lining came off of the shoe, that would be a defect. For this reason, we offer a 30 day guarantee against defects. Quite frankly, if a product is not defective in the first month, it's not going to be two months or two years from now. In addition, since we don't have a lifetime warranty to boast about, we don't have to inflate our prices to cover such a warranty. That's why our 009 Distributors are $53.95 instead of the $65 & up that many stores charge!

11. Do you have a paper catalog?
    No, and for the time being we aren't going to. Our goal is to have every item we carry online as it is a more flexible medium than paper catalogs. Bughaus.com allows us to add new products usually within 2-3 days of receiving them as opposed to waiting 3-4 months for a catalog revision. Plus, it allows us to have a full-color catalog which is very price-restrictive in paper form.

12. How fast is your shipping?
    We tend to use only FedEx Ground for most domestic shipping outside of Hawaii and Alaska. We do our best to get most orders out within 24 hours of receiving it (depending on where you live - you should receive your order within 5 working days). To keep backorders down to a minimum, we may sometimes hold your order for a few days if there are items on it that are out of stock but are expected back in soon. We will do our best to inform you via e-mail when this happens. Of course, if you have any questions about an order status - you can contact us here!

13. Do you drop-ship parts like most of the internet retailers?
    Only on special occasions and never to artificially fill out our inventory. We aren't a home-based business that doesn't have inventory and has to drop-ship everything out of actual businesses to offer products. We have an actual physical walk-in store in Tulsa and we keep about 5000+ parts in stock at any given time. We receive dozens of new shipments monthly and we can usually fill backorders within a week. About the only time when we do drop-ship is when the product is needed in a very short amount of time that we can't provide for some reason.