did the Bughaus start?
We first started as a small mail order business in
1995. If you dig back to issues of VW Trends from
96-97, you'll find our ads. Please don't laugh....
a shop called Bug Haus down the street from me, do
you own them?
Only if you live in Tulsa, otherwise that's
not us. There are a few other companies who call
themselves Bughaus, Bug Haus, Bughouse and so on but
we are the only Bughaus in
Oklahoma. We are the largest Bughaus
around and, in fact, one of the few Volkswagens
parts stores that deals strictly in air-cooled
Are you really
located on Route 66?
Yes we are and have been since opening our retail
store in 1995! The building we're in was built in
1945 so it's seen it all! We aren't like some
companies who say they're on Route 66 when in truth
they're nowhere near it - we are the real deal!
Do you manufacture
your own parts?
Yes, we do manufacture some parts and more are in
the works. This is in addition to being authorized
warehouse distributors for West Coast Metric,
Wolfsburg West, TMI, Flennor, Flösser, Scat, and
Bugpack among others. Our goal is to only provide
the highest quality parts available so your VW is as
safe and dependable as it was when it left the
in the world do you deal in 411 and 412 parts? Are
Yes, we are totally off of our rocker. We saw
that the Type 4's simply have no presence in the
aftermarket world, and we felt that they should.
Plus, as the owners of a 1971 411, we have a
personal interest in the preservation of these
overlooked little air-coolers.
are you closed on Sundays and Mondays?
Hey - everyone needs a day off - Sundays
are best for us!
want to chop up my 47 Split Window and make it into
a truck, why don't you have to parts to help me?
Our company's primary focus is
restoration to mild custom and that tends to be
where our inventory reflects. However, if you're
looking for a certain part please let us know as we
may have access to it!
you used a picture that you took of my Bug at a
show! I'm gonna sue!
While we don't own your Bug, if we took
the picture, we own the rights to that photograph.
However, we prefer to give credit where it's due.
Send us an e-mail and we will note on the picture
that you are the owner.
you have a wholesale program?
Due to diminished margins of
parts from most of our vendors we have had to cancel
our wholesale / jobber program.
you offer special orders?
Yes. If there is a part you're looking
for that we don't normally stock, we'll try to track
it down for you.
live in Oklahoma and I want to order some items and
come pick them up at your retail location, will I
have to pay shipping?
but you will have to pay Oklahoma taxes on your
order. Likewise, if you live in another state, place
an order, and want to pick it up at our store, you
will have to pay taxes on the items if (big if
here) you pay for them while in Oklahoma.
don't you offer a lifetime warranty on what you
The main reason we don't offer a lifetime
warranty is because we don't feel our products need
one due to the quality that they are - we go out of
our way to offer only the highest quality parts we
can find! A lifetime warranty, like the kind most
places carry, is only against defects, not wear and
tear. If we sold you a set of brake shoes with a
lifetime warranty and two years from now you wore
thru them, they would not be covered by a lifetime
warranty. If you took them out of the box, or the
first time you stepped on the brakes, the lining
came off of the shoe, that would be a defect. For
this reason, we offer a 30 day guarantee against
defects. Quite frankly, if a product is not
defective in the first month, it's not going to be
two months or two years from now. In addition, since
we don't have a lifetime warranty to boast about, we
don't have to inflate our prices to cover such a
you have a paper catalog?
No, and for the time being we aren't
going to. Our goal is to have every item we carry
online as it is a more flexible medium than paper
catalogs. Bughaus.com allows us to add new products
usually within 2-3 days of receiving them as opposed
to waiting 3-4 months for a catalog revision. Plus,
it allows us to have a full-color catalog which
is very price-restrictive in paper form.
fast is your shipping?
tend to use only FedEx Ground for most domestic
shipping outside of Hawaii and Alaska. We do our
best to get most orders out within 24 hours of
receiving it (depending on where you live - you
should receive your order within 2-5 working days). To
keep backorders down to a minimum, we may sometimes
hold your order for a few days if there are items on
it that are out of stock but are expected back in
soon. We will do our best to inform you via e-mail
when this happens. Of course, if you have any
questions about an order status - you can contact us
you drop-ship parts like most of the internet
Only on special occasions and never to
artificially fill out our inventory. We aren't a
home-based business that doesn't have
inventory and has to drop-ship everything out of
actual businesses to offer products. We have an
actual physical walk-in store in Tulsa and we keep
about 5000+ parts in stock at any given time. We
receive dozens of new shipments monthly and we can
usually fill backorders within a week. About the
only time when we do drop-ship is when the product
is needed in a very short amount of time that we
can't provide for some reason.