Search by part number
or description


 


Returns

Please note: Our liability on parts is only limited to replacement or refund of the returned parts. We are not able to refund the cost of shipping parts back to us, and you will be responsible for the shipping cost of the replacement parts to you unless the item is found to be defective.

RETURNS/EXCHANGES

No merchandise will be accepted for return more than 30 days after receipt, and never without our written approval or RA number on the box. You must email, call, or fax us stating reason for the return/exchange and for a RA Number (return authorization) before you send back any items. This number must be written clearly on the box. A 20% restocking fee is made on all returns, unless the item is defective or shipped in our error. If a return is damaged or incomplete and we do decide to allow the return, your restocking fee may be higher. We DO NOT refund shipping charges. To receive a refund, less shipping, the items MUST be complete and still in the original packaging.  Please allow 14 days to process your refund from the date we receive your return. All items installed are not returnable. We encourage you to send back any returns with insurance by FedEx or UPS  for your protection. We are not responsible for lost items being returned to us.

RA Numbers are only valid for 30 days from the date they are issued. Returns received after 30 days from when the RA was issued will be refused.

The following items CAN NOT be returned:

Carburetors - this is limited only to the complete carburetors. If you order a carburetor and then realize you need a different one - they can be returned given they have not been installed.

Electrical parts / Glass items / Sheet metal parts / NOS items – this includes all relays, switches, fuses, bulbs, ignition parts, windshields, fenders, etc…

Books and Magazines - Unfortunately, too many people making copies, getting the info they need, not liking something after they read it, etc., has forced us to make these items not returnable.

Special Ordered Items – i.e. custom door panel kit, seat cover set, etc…

Installed Items – We do not take back any installed parts. To help avoid this, please do the following things:

1)       Make sure you order the correct parts! If you have an application question, please let us know.

2)       Make sure you got what you ordered! Compare everything with your confirmation email from your order, as soon as you receive your package from us.

3)       Make sure the parts we sent you are like the parts you are replacing. Compare it BEFORE you install it.

4)       Further, make sure you like the part before you install it. Deciding you suddenly don't like the item after it's installed does not change the fact that it has been installed and is not returnable.

5)       Make sure you know what you are doing. We cannot be responsible for incorrectly installed parts.

Modified Parts – If you modify a part to make it fit your application, this will make the part non-returnable. If you have an application or installation question, please let us know. We will do our best to help!

BACKORDERS

Any item not in stock at the time of the order will be automatically backordered. If you do not want items backordered you MUST contact us, otherwise we will ship your backorder when it becomes available. All backorders not filled within 30 days will be cancelled automatically. If we do not believe we can fill your backorder within 30 days at the time you order, we will inform you and cancel the item. Backorders under $10 will automatically be cancelled. Shipping on backordered items depends upon the items. For example - if you place a $30 order and one item is backordered that is $15, it will be treated as a unique order when it ships. But if you place a $250 order and a $30 item is backordered, it will most likely not incur any additional shipping costs. We usually have a very high fill rate and don't normally have to backorder too many things, and so this policy tends to be on a case by case basis.

CORES

All cores MUST be in their original box. Any cores not returned in their original boxes will be refused. Shipping costs to ship cores are the customer’s responsibility. We do not refund shipping costs. All cores MUST be rebuildable and must be received within 30 days of the date of purchase. We will promptly refund your core charge, less shipping, as soon as your core is deemed rebuildable by the manufacturer.

WARRANTIES

Almost every part sold by the BUGHAUS is backed with a 60-day warranty. This may not sound like much, but most of our parts will never need a warranty. We manage this by only selling the highest quality parts available! Also, many of our parts we sell carry their own factory warranties, which is separate from our warranty. Receipts are required for all warranty claims.

CUSTOMER NOTICE 48 HOUR TIME LIMIT

Missing parts in your package? Have the item/s been backordered on your invoice? Check the box and packing material closely. Sometimes small parts get lost in the packing material. We will always try to put small parts in a bag or staple or tape them to the inside flap or to the larger parts. Please inspect the entire box. Has the box been tampered with or damaged in a way that parts could have fallen out?

Damaged parts? We take extra to make sure that your parts are packed properly. If you receive a damaged product and the box shows signs of any damage, call the freight carrier and request inspection. Do not discard any of the packing material. Do not return a box without contacting us first to receive an RA number. In order to file a claim for missing or damaged merchandise you must carry out these instructions within 48 hours.

We reserve the right to update our return policy at any time without notice.

 

 

 
 

Bughaus - 4606 E. 11th St. - Tulsa, OK  74112
918-834-4287

all pictures and content are © 1995-2014 Bughaus, use of this site constitutes acceptance with our end-user agreement
.  .   .
contact us
  -   shipping rates & info   -   view your cart   -   customer service   -   our privacy statement